Privacy Policy

This Privacy Policy explains how Moonway LLC collects, uses, stores, and shares personal information when you access or use our websites, applications, online platforms, digital products, services, account features, subscription features, customer support channels, and related communications.

Moonway LLC is a company incorporated under the laws of the State of Delaware, USA, file No.6719444, with a registered address at 8 The Green, Suite B, Dover, Delaware 19901, USA.

For privacy questions, you can contact us at privacy@dearmelodies.com

1. Who we are

In this Privacy Policy:

• Company, we, us, and our refer to Moonway LLC
• you and your refer to the person whose personal information we collect or process; and
• Services means websites, applications, online platforms, software, digital products, subscriptions, accounts, content, support channels, and other services we make available from time to time as indicated to the Agreement.

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

• visit or use a website, application, platform, or other digital product we offer.
• create, access, or manage an account;
• purchase, subscribe to, or use any of the Services;
• communicate with us, including through email, support channels, forms, or social media;
• receive marketing or service communications from us;
• participate in surveys, promotions, testing, or feedback activities; or
• otherwise interact with us in connection with the Services.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that we do not control, even if they are linked from the Services.

3. Personal information we collect

The personal information we collect depends on how you interact with us and which Services you use. We may collect your email address, account and login information, subscription or payment status, technical and usage information, communications you send to us, and any information, files, photos, images, text, preferences, responses, or other content you choose to upload, submit, generate, or provide through the Services.

We may also collect information through cookies and similar technologies, such as device and browser information, cookie or advertising identifiers, analytics information, pixel events, and online interaction data.

We do not require you to provide your full name, phone number, job title, company name, or similar identifying details unless they are necessary for a specific Service, payment, legal requirement, support request, or feature that you choose to use.

If you choose to use our image-generation, avatar, styling, or editing features, the Services may temporarily process the photos or videos you upload to analyze facial or body geometry and landmark points. This processing is strictly technical and is executed dynamically in memory solely to apply the requested visual filter, style, or effect. We do not use this data to uniquely identify you, we do not generate biometric templates, and we do not permanently store your facial or body geometry. All such temporary technical mappings are permanently deleted from memory immediately after the output image or video is generated.

4. How we collect personal information

We may collect personal information:

• directly from you, when you create an account, complete a form, make a purchase, contact us, or use the Services;
• automatically, when you use our websites, applications, platforms, or digital products;
• from service providers, such as payment processors, analytics providers, authentication providers, advertising providers, or customer support tools;
• from business partners, where relevant to the Services you use; and
• from public sources, where permitted by law and relevant to our relationship with you.

5. How and why we use personal information

We may use personal information for business and commercial purposes, including:

• to create, manage, and secure your account;
• to provide, operate, personalize, and improve the Services;
• to process subscriptions, payments, billing, refunds, and customer support requests;
• to allow you to upload, submit, generate, edit, store, or receive content through the Services;
• to provide recommendations, outputs, digital content, photo or image-related features, wellness-related features, styling-related features, family-related features, or other functionality requested by you;
• to send service, account, payment, security, legal, and administrative notices;
• to analyze usage, diagnose errors, maintain security, prevent fraud or misuse, and improve performance;
• to send marketing communications where permitted by law;
• to personalize, deliver, or measure advertising where permitted by law;
• to comply with legal obligations; and
• to establish, exercise, or defend legal claims.

6. Cookies and similar technologies

We may use cookies, pixels, software development kits, local storage, and similar technologies to operate, secure, analyze, personalize, and improve the Services, remember settings and preferences, authenticate users, understand how users interact with the Services, measure performance, diagnose errors, and support marketing or advertising activities.

Some cookies and similar technologies are necessary for the Services to function, while others are optional. You can usually manage cookies through your browser or device settings. If you disable certain cookies or similar technologies, parts of the Services may not work properly.

Some uses of cookies, pixels, analytics, advertising tools, or similar technologies may be considered a sale, sharing, or targeted advertising under certain U.S. state privacy laws. Where required by applicable law, you may have the right to opt out of such activities.

7. Marketing communications

We may send you marketing communications where permitted by law. This may include information about our Services, updates, offers, events, content, or related products.

You can opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us at privacy@dearmelodies.com

Even if you opt out of marketing, we may still send you non-marketing communications, such as service, account, billing, subscription, security, legal, or administrative notices.

We do not sell your personal information for money. We do not share your phone number or email address with third parties or affiliates for their own marketing or promotional purposes.

8. Social media pages

Our social media pages may include pages on platforms such as Facebook, Instagram, LinkedIn, X, TikTok, YouTube, Pinterest, and other platforms. These platforms process personal information in accordance with their own privacy policies.

If you interact with us through social media, we may process personal information included in your profile, comments, messages, reactions, tags, shares, or other interactions with our social media pages. We may use this information to communicate with you, respond to inquiries, manage our social media presence, moderate content, understand engagement, and promote the Services.

The relevant social media platform may also process your personal information for its own purposes, including account management, analytics, advertising, security, and platform improvement. We do not control how social media platforms process personal information for their own purposes. You should review the privacy policy and privacy settings of the relevant platform to understand how your information is used and how you can manage your choices.

If you send us a private or direct message through a social media platform, we may process the information in that message to respond to you and manage your request.

9. How we share personal information

We may share personal information with the following categories of recipients where necessary for the purposes described in this Privacy Policy:

• hosting, cloud infrastructure, software, and IT service providers;
• payment processors, billing providers, and subscription management providers;
• authentication, security, fraud prevention, and monitoring providers;
• analytics, diagnostics, and product improvement providers;
• customer support, communication, email, and messaging providers;
• marketing and advertising providers, where permitted by law;
• business partners, affiliates, distributors, or platform providers where necessary to provide, sell, support, operate, or improve the Services;
• professional advisers, such as lawyers, accountants, auditors, insurers, and consultants;
• prospective buyers, investors, lenders, or other parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets; and
• courts, regulators, law enforcement authorities, public bodies, or other third parties where required by law or necessary to protect our rights, users, systems, or Services.

Service providers are authorized to process personal information only as necessary to provide services to us or as otherwise permitted by law.

Depending on applicable U.S. state privacy laws, some disclosures for cross-context behavioral advertising, targeted advertising, analytics, or similar purposes may be considered a sale, sharing, or processing for targeted advertising, even if no money is exchanged. Where required by applicable law, you may have the right to opt out of such activities.

10. Payment processing

Payments may be processed by third-party payment providers. We do not intend to store full payment card details ourselves unless expressly stated otherwise.

Payment providers may process payment information in accordance with their own privacy notices and security standards. We may receive limited payment-related information, such as transaction identifiers, payment status, billing history, card type, card expiry date, and the last four digits of a payment card where applicable.

11. International processing

We are established in the United States. Some of our service providers, partners, or systems may process personal information in countries other than the country where you live.

If you access or use the Services from outside the United States, you understand that your personal information may be processed in the United States or other countries where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. How long we keep personal information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on the type of information, the purpose of processing, the nature of our relationship with you, and any legal, accounting, tax, regulatory, security, or dispute-resolution requirements.

User-provided content may be retained for as long as needed to provide the relevant Service or until deleted in accordance with available account or product functionality, unless a longer period is required or permitted by law.

When personal information is no longer needed, we may delete, anonymize, or aggregate it.

13. Security

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, encryption, secure hosting, logging, monitoring, backup procedures, staff confidentiality obligations, and internal policies appropriate to the nature of the processing.

However, no website, application, platform, or online service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

14. Data breaches

If a data breach occurs, we will assess the breach and take appropriate measures in accordance with applicable laws.

Where legally required, we will notify affected individuals and/or regulators.

If you believe that your personal information or account may have been affected by a security incident, please contact us at privacy@dearmelodies.com

15. Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to:

• request access to or confirmation of the personal information we process about you;
• request a copy of personal information you provided to us in a portable format;
• request correction of inaccurate personal information;
• request deletion of personal information;
• opt out of certain processing for targeted advertising, sale, or sharing of personal information, where applicable;
• limit the use or disclosure of sensitive personal information, where applicable;
• withdraw consent where processing is based on consent;
• appeal our decision if we deny a privacy rights request, where applicable; and
• not be discriminated against for exercising privacy rights.

You can exercise your rights by contacting us at privacy@dearmelodies.com

We will respond to requests in accordance with applicable privacy laws. In limited cases, we may request information reasonably necessary to confirm that the request relates to the correct person, account, or email address. We will not request identification documents unless legally required or strictly necessary in the circumstances.

If you believe that we have processed your personal information unlawfully, failed to respond properly to your request, or failed to handle a data breach in accordance with applicable law, you may contact us first at privacy@dearmelodies.com so that we can review your concern.

16.U.S. state privacy notices

Residents of certain states (including California) have additional privacy rights under applicable state privacy laws.

Over the past 12 months, we collected Identifiers (email, IP address, device ID), Commercial Information (payment status, transaction history), Internet Activity (app usage data), Visual Data (uploaded photos), and Sensitive Information (voluntary health/wellness inputs or location data). We collect this data directly from you or automatically via your interactions to provide and secure the Services. We disclose these categories to our trusted cloud hosting, security, analytics, and marketing service providers.

We do not sell your personal information for money. However, using third-party tracking technologies for analytics or targeted ads may qualify as "selling" or "sharing" under state laws. You can opt out of this tracking by contacting us at privacy@dearmelodies.com or by using any opt-out mechanism we make available.

17. Children

The Services are not intended for children. You must not use them if you are under 18 years of age. We do not knowingly collect personal information from children in connection with adult-only Services.

If you believe that a child has provided us with personal information in a way that is not permitted, please contact us at privacy@dearmelodies.com

18. Automated decision-making and profiling

We may use automated systems, algorithms, or similar technologies to operate, secure, personalize, recommend, generate, edit, or improve the Services. For example, automated systems may help detect misuse, suggest content, personalize user experience, generate or edit digital content, provide styling or product recommendations, support wellness-related features, analyze usage, or manage account features.

We do not use automated decision-making that produces legal or similarly significant effects on you unless we inform you separately and comply with applicable legal requirements.

19. Third-party links and integrations

The Services may contain links to third-party websites, applications, platforms, or services. The Services may also allow you to connect or integrate with third-party products.

We are not responsible for the privacy practices of third parties. You should review the privacy notices of third-party services before using them or providing personal information to them.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, application, platform, or other appropriate location with a new Last updated date.

21. Contact

If you have questions about this Privacy Policy or how we process personal information, you can contact us via the Contact/Contact us section at privacy@dearmelodies.com or write to us at the registered address indicated in this Privacy Policy.